Going away? Prep your Wisewell in five minutes.

A few minutes before you leave and a few when you're back keeps your water fresh and your machine running well for longer.

  • Before you leave

    • Dispense and discard any water left in the device.
    • If your model has a removable tank, empty it.
    • Empty and clean the drip tray, and wipe the tap and nozzle area.
    • Switch the device off. If it's plumbed in, close the water inlet valve.
    • Bubble owners: disconnect the CO₂ canister and close the lid.
    • Don't leave cups, bottles, or containers sitting on the device.

  • When you're back

    • Reconnect the power and open the water inlet valve.
    • If your device has a removable tank, fill it with fresh water.
    • The first water out is not for drinking. Flush and discard 3 to 5 times, until it tastes and smells normal.
    • If your device is connected to the app, run the cleaning cycle.
    • Bubble owners: reconnect the CO₂ canister and pour a first sparkling glass before drinking.
    • If the taste or smell doesn't improve after flushing, or your filter is overdue, replace the filter.

Your Setup, Specifically

  • Your Device Type

    Plumbed in (Model 1, Nano+, Bubble, Flat)



    Tank unit (Model 1, Nano, Bubble, Flat)



    Bubble (sparkling)

  • Before Vacation

    Drain the machine fully, switch off, close the inlet valve, clean the drip tray and dispensing area.

    Empty the external tank completely, drain the machine, clean the drip tray and dispensing area, keep the tank dry.

    Drain the unit in whichever mode it runs, clean the dispensing area, disconnect the CO₂ canister, close the lid.

  • When You're Back

    Open the inlet valve, switch on, flush 3 to 5 times, then check the smell, taste, and colour.

    Refill with fresh water, switch on, flush 3 to 5 times, then check the smell, taste, and colour.

    Reconnect power and water, flush 3 to 5 times, check the water, then connect the CO₂ and pour a first sparkling glass.

1 3

How Long Were You Gone?

Filters don't like sitting idle. Match the swap to your time away, then run a full flush.

  • Model 1

    • Under 1 month: flushing is enough.
    • 1 to 2 months: replace the carbon and mineral filters, then a full flush.
    • Over 2 months: replace all filters, then a full flush.

  • Nano models

    • Under 1 month: flushing is enough.
    • Over 1 month: replace both filters, then a full flush.

  • Bubble & Flat

    • Under 1 month: flushing is enough.
    • Over 1 month: replace the composite filter, then a full flush.
Need Filters? Order Replacements

Why can't I drink the first water after a trip?

Water that sat in the lines while you were away can taste flat or stale. Flushing 3 to 5 times clears it so what you drink is fresh.

How many times should I flush?

3 to 5 times, or until the water tastes, smells, and looks normal.

Do I need to replace my filter after a holiday?

Only if you were away longer than a month, or the filter was already due. The timing depends on your model (see above).

What do Bubble owners do differently?

Disconnect the CO₂ canister and close its lid before leaving. Reconnect it after flushing when you're back, and pour a first sparkling glass before drinking.

Still Tastes OFF?

If the water has an unusual taste, smell, or colour after flushing, stop using the device and contact Customer Care. We'd rather check it than have you guess.

Message Customer Care on WhatsApp →